Refund policy

Return and Refund Policy

Return & Refund Policy

At Haven Finds, your satisfaction matters to us. If you're not happy with your purchase, here's how our return and refund process works.

Return Window You may request a return within 7 days of receiving your order. Items must be unused, in their original packaging, and in the same condition you received them.

Non-Returnable Items For hygiene and safety reasons, the following cannot be returned: innerwear, cosmetics, opened food items, and personalized/customized products.

How to Request a Return Email us at havenfindsteam@gmail.com with your order number and reason for return within 7 days of delivery. Our team will guide you through the next steps.

Damaged or Defective Items If your item arrives damaged or defective, please email us within 48 hours of delivery with photos/videos of the product and packaging. We will arrange a free replacement or full refund — no return shipping cost to you.

Refunds Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.

Exchanges We currently offer exchanges only for size or product defects, subject to stock availability.

Return Shipping Unless the item is damaged/defective or wrong item was sent, return shipping costs are borne by the customer.

For any questions, reach out to havenfindsteam@gmail.com.