FAQ's

Frequently Asked Questions

Orders & Payment

What payment methods do you accept? We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) on eligible orders.

Can I change or cancel my order after placing it? Yes, as long as the order hasn't been shipped yet. Email us at havenfindsteam@gmail.com with your order number as soon as possible, and we'll do our best to help.

Is Cash on Delivery available everywhere? COD is available across most pin codes in India for orders up to ₹[299]. You'll see at checkout if COD is available for your location.

Shipping & Delivery

How long will my order take to arrive? Metro cities: 3–5 business days. Tier 2/3 cities: 5–8 business days. Remote areas: up to 10 business days.

How can I track my order? Once dispatched, you'll receive a tracking link via email/SMS to follow your order in real time.

Do you ship across all of India? Yes, we currently ship to most pin codes across India. If your pin code isn't serviceable, you'll be notified at checkout.

Returns & Refunds

What is your return policy? We accept returns within 7 days of delivery for unused items in original packaging. Full details are on our [Return and Refund Policy] page.

My product arrived damaged. What do I do? Email havenfindsteam@gmail.com within 48 hours of delivery with photos/videos of the damage. We'll arrange a free replacement or refund right away.

How long do refunds take? Once approved, refunds are processed within 5–7 business days to your original payment method.

Products

Are your products quality-checked? Yes, every product goes through quality checks before dispatch to make sure it meets our standards.

Do you restock sold-out items? Most of our popular products get restocked. Follow us on Instagram or subscribe to our newsletter to know when your favorites are back.

Still have a question? Email us anytime at havenfindsteam@gmail.com — we typically reply within 24–48 hours.